Intercom products explained
Learn about Inbox, Messages and Articles, and the features unique to each of them.
Updated 2020-03-22
Here are a few key things to help you understand how Intercom works:
- We offer two core products – Inbox, Messages.
- We also offer four add-ons – Custom Bots, Resolution Bot, Articles and Product Tours.
- You can add or remove products at any time.
- All products are built on the Intercom Platform, which lets you see your customers and what they do on your website and in your app.
What is each product for?
Core products
Inbox - Manage and reply to conversations with leads and users as a team.
Messages - Send targeted and automated messages to leads and users.
Add-on products
Custom Bots - Proactively engage visitors, capture their intent, and provide them the right path to action.
Resolution Bot - Reduce conversation volume by providing instant answers to common questions, in seven languages.
Product Tours - Drive better adoption by guiding customers around your product.
Articles - Create and publish articles in a Help Center so customers can help themselves.
What features do I get with each plan?
For an outline of the key features included with each plan, including the features that come with the Intercom Platform, see our plans and pricing here.
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